Installation Appointment

• Once you’ve subscribed, a local2u technician will reach out to schedule your installation appointment. Please ensure that someone over the age of 18 is present during the installation.

What to Expect During Installation

• The technician will install the necessary equipment, including the wireless receiver and router, and ensure that everything is functioning correctly. The installation process typically takes about 1-2 hours.

Equipment Provided:

• Wireless Receiver: This device will capture the internet signal from our nearest tower.
• Router: This will distribute the internet signal throughout your home.

Connecting Devices to Your Network

• After the installation, your technician will help you set up your Wi-Fi network. You received your username and password in the email you subscribed with.

• To connect a device:
1. Open your device’s Wi-Fi settings.
2. Select your local2u network from the list of available networks.
3. Enter your Wi-Fi password when prompted.

Changing Your Wi-Fi Name and Password:
• If you wish to personalize your Wi-Fi name and password:
1. Log into your router using the IP address provided by the technician.
2. Follow the on-screen instructions to change your network name and password.

Accessing Your Account Online

• You can manage your local2u account online by visiting our website at local2u Website or the iOS and Android apps.
• Log in using the credentials provided during your registration process.

Billing and Payments

• Your billing cycle starts the day your service is activated.
• Payment is due on the same day each month. You can set up automatic payments or pay manually each month through your online account.
• We accept various payment methods, including credit/debit cards and electronic bank transfers.

Viewing Your Usage

• You can monitor your data usage through your online account. local2u offers unlimited data with all plans, so there are no overage charges to worry about!

No Internet Connection

• Ensure your router and wireless receiver are powered on.
• Check if other devices in your home are able to connect to the internet. If all devices are disconnected, try rebooting your router.
• If the issue persists, contact local2u customer support.

Slow Internet Speeds

• Make sure you haven't shared your username and password outside of users in your home.
• Check the number of devices connected to your network. Multiple devices using high bandwidth activities (like streaming or gaming) can slow down your connection.
• If you continue to experience slow speeds, reboot your router and wireless receiver.

Router Placement

• For the best signal strength, place your router in a central location in your home, away from thick walls or large metal objects that could interfere with the signal.

Customer Support

• For any issues or questions, our support team is here to help.
• Contact us at local2u Customer Support Number or visit our website to chat with a representative.

Frequently Asked Questions (FAQs)

• Visit our FAQ Page for answers to common questions about your service.

Refer a Friend

• If you enjoy our service, refer a friend! You can earn a discount on your next bill for each referral that signs up with local2u.

Service Agreement

• Your service is subject to the terms and conditions agreed upon during sign-up. You can review these terms on our website at any time.

Cancellation Policy

• You may cancel your service at any time. However, to avoid additional charges, please provide a 30-day notice of cancellation.

Changes to Terms

• local2u reserves the right to modify the terms of service. We will notify you of any changes via email or through our website.

Thank you for choosing local2u. We’re committed to providing you with reliable internet service and exceptional customer support. If you have any questions, don’t hesitate to reach out. We’re here to help! Happy Browsing! local2u Team