Effective Date: 10/1/2024
Welcome to local2u! We value your privacy and are committed to protecting the information you share with us. This Privacy Policy describes how local2u, a Wireless Internet Service Provider in West Virginia, collects, uses, discloses, and protects your information. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personally identifiable information (“Personal Information”) and non-personally identifiable information about you when you use our services, including but not limited to:
- Personal Information: This may include your name, address, email address, phone number, payment details, and other information you provide when signing up for our services.
- Usage Data: Information about your use of our internet services, including IP addresses, device information, websites visited, and data usage.
- Location Information: For network optimization and maintenance, we may collect location data relevant to our network equipment and services in your area.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand usage patterns, and maintain our systems.
2. How We Use Your Information
Local2u uses your information for various purposes, including:
- Service Provision and Support: To provide, maintain, and support your internet service and to communicate with you regarding account and service issues.
- Billing and Payments: To process payments and manage your billing information.
- Network Management and Security: To monitor and enhance the performance and security of our network.
- Legal Compliance: To comply with legal and regulatory requirements, including responding to lawful requests from law enforcement or government entities.
- Marketing and Communications: With your consent, we may use your contact information to send promotional information, surveys, and other communications related to our services.
3. Sharing Your Information
local2u does not sell your Personal Information. However, we may share your information in the following situations:
- Service Providers: With trusted third-party vendors, contractors, and service providers who assist us in operating our business and providing services to you.
- Legal Requirements: When required by law or when we believe disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users and network.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information as part of the transaction.
4. Your Choices and Rights
You have choices regarding the information we collect and how we use it:
- Access and Update: You can request access to your Personal Information and ask us to update or correct it.
- Marketing Communications: You may opt out of receiving marketing communications at any time.
- Privacy Settings: You can adjust your internet usage settings to manage certain privacy aspects, such as browsing history.
5. Security of Your Information
We use administrative, technical, and physical safeguards to protect the information we collect. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.
6. Children’s Privacy
Our services are intended for users over the age of 18. We do not knowingly collect information from children under the age of 13. If we become aware of any such data, we will take appropriate steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
local2u
304-500-3278
